Our web-based and mobile solutions utilize email and text messaging to remind and update customers of appointments, payments and services. From these messages and alerts, your customers can confirm appointments, reschedule appointments, view and pay bills and make purchases online or on their mobile device.
IMPROVE CASH FLOW
Companies nationwide are feeling the pressure to enhance cash flow, reduce costs and become more environmentally friendly. The process of preparing, printing, mailing and collections associated with traditional paper invoicing is slow, costly, lacking in accountability and environmentally unfriendly. Electronic Bill Presentment and Payment (EBPP) allows your customers the option to securely receive encrypted email notifications, view their bills, and make immediate payments online. By offering your customers the ability to receive bills electronically, your mailing costs are significantly reduced, while simultaneously increasing marketing opportunities and enhancing customer satisfaction.
CONVENIENCE
Today’s customers demand convenience and expect access to the latest products and services. The FCC shows that 74% of consumers currently pay at least one bill online each month. Are you providing your customers the convenience to receive, view, and securely pay their bills online?
INTERNET READY PLATFORM
Creative’s core advantage is its proprietary “AP” or Automated Parser system that translates your critical data into high-impact communications. Creative’s electronic presentment package is an “Internet Ready” platform to provide small to medium sized companies with an integrated package of printing, and electronic bill and statement presentment. The service is appropriate for companies processing and mailing bills on a frequent basis (daily, weekly, or monthly) in quantities as low as 250.
HOW IT WORKS
Customers receive an email when their document is ready for viewing. The notification email contains a link that takes the customer directly to your #1 marketing tool – your website. From your website, your customer accesses their document – seeing the identical document they would see if they were receiving it in the mail. If a customer has a question, your customer service representatives can immediately retrieve an exact image of the document while the customer is on the line. In addition, if a customer does not view their document within a certain period of time, you may choose to send out a reminder email or an original of the document via First Class Mail. The Creative Companies’ online services are focused on providing a platform for you to offer the convenience of online documents to all of your customers.
TRANSITIONING CUSTOMERS TO EBPP
Although customers are moving towards electronic bill presentment and payment (EBPP), the adoption rate is still somewhat slow. Creative understands the challenges you face in getting customers to adopt to EBPP. Utilizing transpromotional messaging to effectively communicate the benefits and convenience of paperless billing is effective and cost efficient.
Benefits to your customer:
- Secure method – Never lost or delayed in the mail and emailed receipts provide electronic payment history.
- Save time and money – No monthly postage fees and less time is required to pay on-line. It also eliminates the need to re-enter payment information for future payments.
- Environmentally friendly – By switching to paperless billing, the average American household is able to save 6.6 pounds of paper while preventing the release of 171 pounds of greenhouse gas emissions—the equivalent of preserving 24 square feet of forestland.
Benefits to you:
- Lowers costs by reducing paper, postage and the labor associated with paper invoicing. For less than the cost of a stamp, you are able to send electronic replicas of your paper statements. Paperless customers are removed from the print file, saving you money on printing and mailing.
- Improves cash flow by enabling customers to pay electronically. Customers who pay electronicallyare 35% more likely to pay their bills on time.
- Improves customer relations by making it easy for customers to review and pay invoices electronically. Studies show this increases retention rates by 12.5%.
- Improved customer service because historical info is available to customers and service reps’s 24/7
- Greater than 85% of e-mailed invoices are opened within one day of receipt, with 20% paying on the same day received
- Provides an environmentally friendly, cost saving initiative that presents you in a positive light by “going green” and reducing the amount of paper, envelopes, and stamps that typically are used in the postal bill delivery process.